Discover more in our FAQ
Made-to-measurecurtains in 3 easy steps.
Made-to-measurecurtains in 3 easy steps.
Howto order free curtain samples.
Howto order free curtain samples.
Order four free curtain samples directly to your door with a few simple clicks, the samples are perfect tools for seeing nuances and feeling the material.
How do I measure the length of my curtains?
How do I measure the length of my curtains?
For the perfect trail - measure from floor to ceiling and add 2 cm (0.8 in). Take
me to the guide!
How do I black out with curtains?
How do I black out with curtains?
Blackout curtains offer a combination of light control, privacy, energy savings, noise
reduction, and protection from UV damage. Their versatility makes them one of
the most popular window treatment choices for bedrooms, living rooms,
nurseries, home offices, and media rooms.
What is the difference between Core curtains and the lined blackout curtains?
What is the difference between Core curtains and the lined blackout curtains?
The Core models has the blackout function woven directly into the fabric and does not have a separate lining. Our other blackout curtains (Linen, Velvet) have a blackout lining sewn onto the back. The result is a slimmer construction with a softer, more fluid drape.
Which type of blackout is recommended?
Which type of blackout is recommended?
Which Should You Choose?
- Choose Core Blackout Curtains if you want a modern, less bulky curtain with excellent light blocking.
- Choose Lined Blackout Curtains if you want enhanced insulation, a richer drape, and the traditional premium feel of a lined curtain.
For many homeowners, the decision comes
down to aesthetics: core blackout offers simplicity and convenience, while lined blackout offers a more luxurious finish and additional performance benefits.
How do I wash my curtains?
How do I wash my curtains?
You will find advice regarding cleaning and care for all products on the product page, under the headline 'Material & Care'.
Do you have a store?
Do you have a store?
Yes, we have one store in London, Read more about them here.
How long is the delivery time?
How long is the delivery time?
We will dispatch your curtains within three weeks of placing your order. Once your order is dispatched you will receive a tracking number via email and can always track your order quickly and easily via this.
What is the price of shipping?
What is the price of shipping?
All duties and fees are included - no hidden fees. Our quoted price is fully inclusive of shipping to any destination worldwide, ensuring there are no additional carriage or delivery charges for you to consider.
All our products are carefully crafted in
our atelier and shipped directly to you, ensuring the highest quality and attention to detail. International shipping costs reflect the safe handling and delivery of our products, especially for larger parcels such as duo, roller, sheer roller, vertical and roman blinds.
We appreciate your understanding and are
committed to ensuring your order arrives in perfect condition.
How will my curtains be delivered?
How will my curtains be delivered?
all orders are shipped via DHL Express, UPS or FEDEX Express.
What happens if I can't be there to receive my home-delivery of curtains?
What happens if I can't be there to receive my home-delivery of curtains?
For our international customers, it is especially important that you keep track of your tracking number that we send to you when the order is packed and dispatched. If you are unable to accept the package at the times the courier delivers and, worst case, the package is returned to us, we will need to charge you for sending it again.
My parcel has been sent in return. What do I do?
My parcel has been sent in return. What do I do?
If your parcel has been returned to LISA, we will again charge you the same amount that you paid for shipping to cover the cost of sending it again.
Do you offer worldwide shipping?
Do you offer worldwide shipping?
We do! At checkout your final price will be shipping included. If you have any questions, feel free to reach out through email, telephone.
How does customs and VAT work when ordering from outside of UK?
How does customs and VAT work when ordering from outside of UK?
All prices on the LISA website are including VAT and customs, and no further charges will be added. All parcels are shipped by DHL express, UPS or FEDEX express.
Worldwide: All prices on the LISA website include VAT within the UK. Outside of the UK, VAT and customs fees may apply. All parcels are shipped via DHL Express, UPS or FEDEX Express. For any inquiries regarding shipping to your specific country, please contact us, and we will be more than happy to assist you.
Can I return custom-made curtains and made-to-measure products?
Can I return custom-made curtains and made-to-measure products?
No – all custom-made curtains are made to your exact specifications and therefore cannot be returned.
What qualifies for a reclaim?
What qualifies for a reclaim?
All LISA curtains undergo a thorough quality control in multiple steps before being packed and shipped. If your order was defect or faulty upon receiving it, we kindly ask you to start a reclamation case as soon as the defect has been observed. Describe the defect as detailed as possible and enclose pictures of the damage, this in order for us to be able to assess your case as correctly as possible.
If your reclaim case been approved, we will
send your a return note which has to be used within 30 days - thereafter the reclaim case will expire.
Normal usage and products purchased over 2 years prior do not qualify for reclamation.
Please note that all reclamation cases are to be handled over email. This because of our need for tracability in the dialogue, and therefore we abstain all reclaims over phone or chat.
For reclaims from abroad, please contact info@lisatextiles.com for further information and pricing.
My curtains are too long! Can I make a complaint about my order?
My curtains are too long! Can I make a complaint about my order?
If you have measured by yourself and the length deviates more than 1% we will more than happily control and measure these for you. The curtains will then be sent to our studio where we will assure the measurement of the curtains based on the order material.
The weave of the textile affects the weight of the fabric, length and how the hang, a deviation of less than 1% of the total length is not regarded as a reclamation case. If the deviation is less than 1% of the total length of the curtain, we will charge a service fee of 29GBP/curtain to ship it back to you.
If the curtain has a deviation over 1% of the ordered length of the curtain, we will of course correct this for you free of charge and send it back to you as soon as possible!